From Green Screen to Touch Screen

Basic Training for Technology Basics

Information technology and technology in general can be fun, exciting, baffling, confusing and sometimes downright frustrating.

For non-technical people working with IT professionals, there is an array of terminology, concepts, and topics that might as well be a foreign language. And IT professionals by and large aren't known for their ability to explain things in plain English.

About the Course

This course steps the learner through the basic concepts of information technology, providing terms and definitions, concepts, and topics in plain English.

We cover the history and usage of technology and provide foundational topics in a fun and entertaining way, while teaching the proper perspective of information technology as a tool for getting things done.

Learners will emerge from the training with an appreciation for the benefits and challenges of implementing and managing technology, and a better understand of IT professionals and the work they perform on a daily basis.

Learning Objectives

Learners will gain an understanding of technology in general, providing the basis for a more equal footing between the business and the technology it employs.

• A proper perspective of technology.
• How to troubleshoot and use commands.
• Networking essentials and how systems communicate.
• How databases are structured.
• The basics of programming.
• How version control works.

Delivery

The course is delivered over eight (8) hours, which may be divided into two (2) sessions.

• Overview
• How to Think and Learn About Technology
• Troubleshooting Basics
• The Command Line
• The Network
• Databases
• Virtualization
• Programming Basics
• Version Control
• Conclusion

Audience

The audience may be:

• Business or product managers.
• Customer service representatives tasked by basic tech support.
• IT professionals that have spent most of their time working with legacy systems.

Instructors

Our instructors have successful track records as IT professionals and bring that acumen into the classroom. Utilizing the highest quality content, our trainers blend their real-life experiences into lively classroom discussion.